Delivery Assurance Leader - BFSI

Vendor Specific Responsibilities

1. Delivery Assurance - Working with the vendor to enhance delivery and quality metrics. Implement Balanced score card across engagements to get a holistic view across the engagements . Help drive engagements towards managed services where feasible

2. Risk oversight & control - Offshore environmental / protect model, act as escalation point for critical issues, oversee compliance within vendor organisation on offshoring (specific or generic) policies / frameworks & audits, on the ground compliance oversight. Analyse location concentration risk and drive adequate demand forecasting with regular risk alignment

3. Vendor behaviour and cultural alignment - multiple dimensional, process performance, Client satisfaction, Financial benefit, People / resources & infrastructure capabilities.

4. Scope Control enforcement - drive a rigorous governance mechanism to ensure that scope control of the vendor footprint aligns with company's offshoring policies (SOP, FMEA, OBI adherence, etc)

5. Vendor value enhancement - driving innovation / moving up the value chain, enhancement of new capabilities - optimise vendor contributed value (aligned with overall O&O strategy)

6. Driving organizational behaviour / Manage stakeholders within the company - Create engagement within organization to keep the engagement successful, create & maintain appropriate level of trust through stakeholder management

7. Budgetary oversight - oversight / control of vendor spend, ensuring that pricing, etc aligns with GFA. Advisory / oversight of GFA / contractual discussions

8. Process excellence - work with the vendor to enhance delivery, notably in meeting cost targets set out by the organization.

9: ODC Expansion and Workforce Strategy : Act as primary point to drive ODC related expansion and help drive vendor consolidation implementation plan as part of workforce strategy

10: Drive regular forums at ODC's through town halls, regular review of risk and compliance training and conduct surprise checks for vendor controls against contractual commitments

Non- Vendor specific

1. Peer / competitor collaboration/ benchmarking and innovative engagement / sourcing models through sourcing acumen & industry trends

2. Broader contribution to O&O community( group wide) - O&O expertise, Vendor capabilities & contribution etc