Delhivery - Senior Regional Sales Manager

- Develop trust relationships with a portfolio of key clients to ensure they do not turn to competition.

- Acquire a thorough understanding of key customer needs and requirements.

- Must be a Data oriented person who possesses data everytime and discusses customers with data.

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives hence candidates' interpersonal skills are the main responsibility as he has to interact and liaison with the backhand team to get solutions for his customers with authority.

- Ensure the correct products and services are delivered to customers in a timely manner and progressive data is presented as an advantage.

- Serve as the link of communication between key customers and internal teams at all levels.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust and hence must be able to create a helpline 24x7.

- Play an integral part in generating new sales that will turn into long-lasting relationships and hence sales coordination is the key.

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Maintain financial health of the accounts with on time collections, dispute resolution and profitability

- Master collaborator - to engage with various cross-functional teams to meet client requirements and drive custom projects

- Explore Cross sell and upsell opportunities to grow portfolio volumes and revenue