Delhivery - Senior Manager - Service Center Operations

Roles & Responsibilities :

- Ensures end to end smooth running of First mile and last mile logistics operations for the zone/area

- Responsible for all the SLA's & TAT adherence committed to various clients/customers

- Handles the continuous improvement projects w.r.t., cost service and employee productivity

- Network level planning - RCA and CAPA: Identifying problems- Using data and information carrying out analysis - Action plan - Implementation - Following up and monitoring action plan

- NSL application and their importance

- Unit ergonomics for managers/ new joiners and there training needs for overall development

- Visit all centers of AOR - Increase overall worker/business partner pool; other worker groups at SCs Technology/Innovation/Process simplification

- Champion the design and implementation of equipment at the Last Mile and within SCs to reduce effort for staff/off rolls

- Achieve SC On roll CPK targets for loads handled from SCs - Achieve Own Vehicle Utilization targets at PAN India Level - Achieve SC Incentre productivity, Improve space throughput of SC network

-Close coordination with fleet team & Business partners to enforce capacity plan

- Identify Issues / Risk Matrix, and raise "alerts" / "flags" as-and-when required and drive for closure

Educational Background - Bachelors Degree (is a MUST) - preferably engineering

Functional Skills -People management, Operations Management

Personal Attributes - Curiosity, Ownership, Fast Paced

Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.

Ability to work well in a team environment.