Delhivery - Senior Manager - Gateway Operations

Location: Bhiwandi

- Ensures end to end smooth running of warehouse & logistics operations for the zone/area

- Adhere and enforce all operational procedures and policies, also ensure timely audit is conducted.

- Responsible for all the SLA's & TAT are maintained.

- Responsible for reduction in cost and increase in productivity for the region.

- Finalization of FM sites manpower, fleet, training, resource planning

- Handles manpower planning, fleet management, load feeding based on fleet plan for the DPC's team

- Handles the continuous improvement projects w.r.t., cost service and employee productivity

- Plans and monitors incoming bags, inbound & outbound TAT performance in PCs

- Manages pickups from clients/vendors, processing (2hrs) and connection to respective cities

- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.

- Plans the new PC's based on volume increase

- Impart behavioral & soft skills training to the team as and when required.

- Benchmarking with Competition by updating regarding First Mile Delivery solutions, coping up with latest trends, innovations and industry best practices

- Monitoring security parameters across region and ensures no unlawful activity occurs

QUALIFICATION :

Education- Minimum Graduate, and/or MBA preferred.

Functional Skills:

- Expert in usage of Microsoft Office packages preferably MS Excel

- Time & Resource Planning skills

- Strong leadership skills

- Vendor Management

- Project Management

- Good negotiation ability

Experience - 6-10 years

- Relevant exp in Logistics/ Manufacturing industry preferred

- Experience in Operational Excellence/Lean will be an added advantage Behavioral Skills

- Proactive and good communication and analytical skills

- Active learner, resourceful, productive.

- Hard worker while creative.

- Good leader & a motivator

- Able to work independently as well as in a team.

COMPANY PROFILE :

Brief- Delhivery is India's leading fulfilment platform for digital commerce. With its nationwide network extending beyond 18,000 pin codes and 2,500 cities, the company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing and technology services. Delhivery has successfully fulfilled over 550 million transactions since inception and today works with over 10,000 direct customers, which includes large & small e-commerce participants, SMEs, and over 350 leading enterprises & brands.

Vision- Since its inception in 2011, Delhivery has become India's leading supply chain services company. Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, high-quality logistics operations, cutting-edge engineering, and technology capabilities.

Team- Delhivery was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati and is now 40,000+ people strong

For more information, please visit - www.delhivery.com