Delhivery - Senior Manager - Gateway Operations

Sr. Manager Gateway Operations

About us :

Delhivery is India's leading e-commerce fulfillment company, where technology is used to drive supply chain solutions. Delhivery provides an array of products and services for online businesses - including online channel integration services, sourcing, catalogue management, inventory management, multi-city fulfillment, express shipping, same day delivery services, reverse logistics, offline payment collection and processing, customer support, social media engagement and channel analytics.

9 years into the industry, Delhivery handles over 600,000 shipments per day for over 150,000 + merchants, 50,000 clients across 2,000 + cities. We provide a modular set of e-commerce technologies and logistics solutions to over 18,000 + pin codes. Delhivery also has a growing footprint in the Part truck load business and the Fulfillment business.

What You Will Do :

- Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail)

- Manage the weekly creation and daily management of the linehaul schedule and associated systems

- Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions

- Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments

- Maintain the shipment records for each and every client

- Maintain the SLA for each and every shipment to be received at customer premises within scheduled time.

- Work with forecasting team to drive improvement of the base forecast

- Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems

- Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy

- Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholder's expectations and concerns .