Delhivery - Director - Service Center Operations

Roles & Responsibilities :

- Ensures end to end smooth running of logistics operations for the zone/area

- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.

- Responsible for all the SLA's & TAT are maintained.

- Responsible for reduction in cost and increase in productivity for the region.

- Finalization of LTL sites, manpower, fleet, training, resource planning specifically for big sale events.

- Handles the continuous improvement projects w.r.t., cost service and employee productivity

- Maintenance of all the operational budgets

- Supervises activities pertaining to vendor for the upcoming new client

- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.

- Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are lesser number of packages

- Impart behavioral & soft skills training to the team as and when required.

- Monitoring security parameters across region and ensures no unlawful activity occurs

- Educational Background - Bachelors Degree (is a MUST) - preferably engineering

- Functional Skills -People management, Operations Management

- Personal Attributes - Curiosity, Ownership, Fast Paced

- Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.

- Ability to work well in a team environment.

- Should know local language (Tamil)