Posted By
Posted in
SCM & Operations
Job Code
1015190
Delhivery - Director - Gateway Operations || Guwahati
- Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail)
- Proper implementation of the policies and also is a part of audit team to find gaps and provide time to time solutions
- Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments
- Maintain the SLA for each and every shipment to be received at customer premises within scheduled time.
- Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems
- Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy
- Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholder's expectations and concerns
- Responsible for all the SLA's & TAT are maintained.
- Responsible for reduction in cost and increase in productivity for the region/facility
- Finalization of FM sites manpower, fleet, training, resource planning
- Handles manpower planning, fleet management, load feeding based on fleet plan for the DPCs team
- Plans and monitors incoming bags, inbound & outbound TAT performance in PCs
- Manages pickups from clients/vendors, processing (2 hrs) and connection to respective cities
- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
- Plans the new PC's based on volume increase
- Impart behavioral & soft skills training to the team as and when required.
- Benchmarking with Competition by updating regarding First Mile Delivery solutions, coping up with latest trends, innovations and industry best practices
- Monitoring security parameters across region and ensures no unlawful activity occurs
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Posted By
Posted in
SCM & Operations
Job Code
1015190