Delhivery - Client Servicing Manager

a. Developing, executing and delivering the company's Client Servicing strategy.

b. Building proposals and interaction with internal delivery, finance, legal, marketing teams in developing account specific communication.

c. Introduce and Implement new learning and development initiatives across organization.

d. Handling responsibility of coming up with suitable solutions and inputs wherever required either from clients or investor for increasing the closure probability.

e. The Client Servicing manager is responsible for providing leadership and direction to ad-hoc teams of cross-functional technological resources to ensure the successful investigation, resolution and communication of all production or potentially client impactful incidents