Decimal Technologies - Key Accounts Manager

Position Key Account Manager

Department Delivery

Job Status Full Time, Permanent

Location Gurgaon, India

Team Size 20 - 30 team members

Company Overview

http://decimaltech.com/Decimal Technologies is a pioneer in Mobility based Digitization in India. Started in 2009, Decimal Technologies serves its clients in the digital transformation of their customer engagement and field processes.

- Decimal offers multiple solutions to various industries such as Banking, Insurance, Consumer Lending, Automotive, FMCG and Telecom.

- Decimal is a fast growing startup with over 100K enterprise mobile solution users on the field across blue chip organizations in India and Middle East.

- Decimal is a little less than 100 member team of experts across technologies - Mobile, Middleware, Security, Backend systems. The founders - three classmates from IIMA - have experience of 19 years each across diverse industries and business functions.

- With the Digital India campaign followed by the Demonetization initiative of the Government of India, every industry, especially Financial Services, is looking for trustworthy, experienced and nimble digitization partners. Decimal scores very high on all these parameters and hence is well poised to ride the wave and help its customer-partners achieve their strategic goals.

- Decimal was recognized as a - Vendor to watch- in the field of Rapid Enterprise App Development by Gartner in 2015 and finalist in the - Power of Ideas- organized by IIMA and Economic Times.

Job Purpose

- This role is combination of account management (40%) & program management (60%)

- This role will functionally report into the Delivery Head and will be responsible for account's profitability, new revenue generation from the account, customer satisfaction & team management.

- Primary Customer for this role will be client and Primary Suppliers will be Project Manager and AMS (Application Management Services) Managers.

Key Responsibilities

Account Management - 40%

- Maintain account relationship management

- Identify & convert revenue opportunities.

- Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.

- Perform customer negotiations for delivery rates.

- Serve as primary contact for customer concerns and escalations related to the delivery of services.

Delivery Management - 60%

- Responsible for the delivery of new projects by - requirement gathering, project planning, project review & project delivery.

- Ensure smooth functions of all the projects with the help of AMS (application management services) like bug fixing, performance management, enhancements & monitoring.

- Report delivery status to customers and develop required delivery documentations.

- Responsible for managing client satisfaction, quality management, team monitoring.

Team Management :

- Line management responsibility for Program Managers (Common AMS) and Project Managers (Project Team)

- Manage a delivery team to ensure timely and accurate customer deliveries.

- Oversee daily activities of the delivery team and provide direction and guidance as needed.

Key Performance Indicators :

- Profitability of the account

- New revenue from the client

- Customer Satisfaction

- Employee Satisfaction

Key Skills :

Qualification & Experience

- Any Post Graduate or B.E./B.Tech/Diploma in IT

- 12-16 years of relevant experience in project delivery & account management

Technical

- Strong understanding of business requirements and delivery management.

- Understands fundamentals of iterative development, software development processes and procedures.

- Strong skills in Microsoft Office tools particularly Project, Excel, Word, and PowerPoint.

- the Familiar with common Agile practices, service-oriented environments, and better development practices.

- Had the background of software development preferably in Java J2EE or Oracle PlSql or Mobility technologies.-

- Candidates with experience in the consulting domain will be preferred.

- Financial literacy to forecast and manage project budgets.

- Formal project management qualifications desirable.

Personal

- Ability to manage the competing demands of multiple, simultaneous projects.

- Ability to apply analytical skill and conceptual thinking to operations and system planning across a range of technologies.

- Must possess very good written and verbal communication skills.

- Must be able to lead and demonstrate value-add principles to a team.

- Must be able to make the tough calls, be a voice of reason and authority and be approachable by the team members when needed.