DCDC Kidney Care - Head - Operations

- Handling P & L Management, Service Delivery, Client Relationship and Internal Stakeholder Management.

- Looking after end to end management of multiple works like Medical Billing, Account Receivables

- Defining strategies to increase Customer base in the existing centres.

- Support teams- Implement programs to ensure attainment of business plan for growth and profit.

- Provide directions and structure for dialysis units- Implement improved processes and management methods to generate higher ROI and workflow optimization

- Provide mentoring and guidance to subordinates and other employees.

- Responsible for managing multiple accounts across centres pan India.

- Facilitating processes, re-engineering, and improvements to enhance customer engagement- Generating new prospects for the organization to showcase capabilities

- Ensuring attrition control & job enrichment at process levels

- Work with training functions to create feedback loops from quality assessment to training and operations management

- Managing reports and audits of current procedures and defining standards measure processes and monitor the efficiency of operations.