DBS Bank - RM - Consumer Banking

DBS is a leading financial services group in Asia, with over 200 branches across 15 markets. Headquartered and listed in Singapore, DBS is a market leader in Singapore with over four million customers and also has a growing presence in the three key Asian axes of growth, namely, Greater China, Southeast Asia and South Asia. The bank's strong capital position, as well as "AA-" and "Aa1" credit ratings that are among the highest in the Asia-Pacific region, earned it Global Finance's "Safest Bank in Asia" accolade for 4 consecutive years from 2009 to 2012

Position - DBS Bank - Relationship Manager, Consumer Banking

Function - Consumer Banking Group

Location - Multiple Locations (Bangalore, Chennai, Kolkata, Mumbai, Pune and New Delhi)

Reporting To - Unit Head – Consumer Banking Group

Key Accountabilities

- Accountable for achieving monthly & annual sales targets, as agreed

- Ensure proper implementation & execution of relationship management and investment advisory strategies

- Ensure proper sales spread between products

- Aim to balance NTB (New to Bank customers) with increase penetration of existing customers to deepen the wallet share

- Ensure highest levels of customer satisfaction including interaction with new customers for on-boarding and to explain all features of products

- Ensure service levels are constantly improving

- Meet customer migration targets

Job Duties & Responsibilities

- Ensure complete knowledge on all products & services including getting certified as per internal and regulatory certification requirements

- Manage customer issues on service or investment needs

- Work with the Branch Heads to achieve sales & service through in-branch business development activities

- Ensure compliance with operations risk requirements

- Facilitate the distribution of third party investment products to customers

Qualifications & Required Experience

- MBA or CA

- Minimum 4-7 years of sales experience in wealth management and/or bancassurance

- Proven sales track record in the insurance/ financial services industry

- Sound Understanding of financial planning and wealth management products

- Knowledge of competitors and market place

- Preferably AMFI and or IRDA certified

Technical Competencies

- Sound understanding of CBG product suite and associated technology platforms and operational procedures

- Understanding of regulatory guidelines on banking policies issued by RBI

- Understanding of KYC requirements & Anti-money Laundering Policies are critical

Core Competencies

- Excellent listening skills, with an inquisitive mind

- Strong ability to influence

- Self-drive and highly ambitious

- Good written and verbal communication skills

- Strong customer orientation & focus on the brand

- Ability to deliver within tight deadlines

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

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