DataWeave - Senior Enterprise Account Manager

About Us:

- DataWeave provides Digital Shelf Analytics and Dynamic Pricing solutions to Digital Commerce businesses that enable them to grow their revenues and compete profitably.

- Powered by AI, we provide easily consumable and actionable intelligence by aggregating and analysing billions of publicly available data points on the Web to help businesses develop data-driven strategies and make smarter decisions.

- The Senior Account Manager assumes the role of principal relationship owner, overseeing the growth and retention of a designated set of top-tier client accounts.

- Make sure customers get the most out of our offerings.

- He/She should effectively prepare and present to clients, particularly those in the C-Suite and other organizational levels.

- Collaborate with the Business Development team to find new prospects inside current accounts in order to help boost revenue.

- Make sure you have a thorough enough grasp of each client's unique experience to identify possible problems before they arise.

Role Deliverables:.

- Act as the primary point of contact for inquiries about customer account management.

- Establish and nurture enduring, solid client relationships.

- Negotiate contracts and close agreements to maximize profits.

- Establish trusted advisor connections with executive sponsors, critical accounts, and customer stakeholders.

- Ensure timely and effective implementation of our solutions based on customer needs and goals.

- Communicate the results of monthly / quarterly initiatives to both internal and external parties Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

- Forecast and track key account metrics (e. g. quarterly sales results and annual forecasts).

- Prepare reports on account status.

- Collaborate with sales team to identify and grow opportunities within territory.

- Assist with challenging client requests or issue escalations as needed.

- This role is currently reporting directly to the companys Vice President.

- This will change in the future as the companys organizational structure changes.

- The preferred location is Bangalore.

Skill requirements:.

- 10+ years' experience with at least 6 years in Account Management in a tech company.

- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

- Solid experience with CRM software (e. g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).

- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.

- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.

- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.

- Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships.

- Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks.

- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.

- Passion about business and dissatisfaction with status quo - always thinking of ways to improve/grow assigned clients.

- Degree in appropriate field of study or equivalent work experience.

- Strong analytical skills.

- Working knowledge and experience with contracts and contract negotiations.

- Demonstrated ability to work independently and remain motivated.

- Working knowledge of computers and Microsoft office suite of services.

- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.

- Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks.