DataWeave - Manager - Customer Success

About Us:

DataWeave is a cutting-edge SaaS-based digital commerce analytics platform that empowers retailers with competitive intelligence and equips consumer brands with digital shelf analytics on a global scale. By harnessing the power of DataWeave, retailers gain the ability to make smarter pricing and merchandising decisions, while consumer brands can optimize their digital shelf performance across key performance indicators such as share of search, content quality, price competitiveness, and stock availability.

At the heart of DataWeave's capabilities lies its state-of-the-art AI-powered proprietary technology, which aggregates and analyzes 500+ billion data points, covering over 400,000 brands, 4,000+ websites, and spanning across more than 20 industry verticals.

Our distinguished clientele includes some of the world's largest and most renowned retailers and brands, among them Nordstrom, Overstock, The Home Depot, Mars, Bush Brothers, Modelez, Pernod Ricard, and many others.

We are a globally distributed team, composed of over 220 talented engineers, product managers, and eCommerce experts located across San Francisco, Seattle, Austin, and Toronto in North America, complemented by our technology-focused offices in Bangalore.

Roles and Responsibilities:

- Manage the overall relationship with clients, including Enterprise customers, with a focus on increasing product adoption and ensuring customer retention

- Establish a trusted advisory relationship with each client, driving continuous value from our products and services

- Conduct Executive Business Reviews with the client leadership periodically and establish the current health of the account

- Nurture customers for testimonials, references, and case studies.

- Assist clients in setting and achieving critical goals and key performance indicators.

- Build expertise across all DataWeave solutions and capabilities.

- Identify and develop upsell opportunities in collaboration with Account Managers.

- Coordinate with internal teams to ensure SLAs are consistently tracked, monitored, and met, while maintaining the highest quality in client deliverables.

- Advocate for customer needs and issues across departments, including changes to deliverables, product features, contractual scope and customized quality

- An element of producing insights and analysis, providing thought leadership, and offering strategic consulting

Skills and Requirements:

- Proven ability to drive continuous value of solutions/products.

- Familiarity working with clients of all sizes.

- Impeccable written and verbal communication skills.

- Detail oriented and analytical.

- Strong team player but still a self-starter.

- Thrives in a multi-tasking environment and can adjust priorities quickly.

- Strong collaboration skills both with internal and external stakeholders

- Know-how of how to drive ROI with customers by advocating for best practices.

- Project Management Skills

- Problem Solving skills

- Stakeholder Management

Growth at DataWeave:

- Fast paced growth opportunities at dynamically evolving start-up.

- You have the opportunity to work in many different areas and explore wide variety of toolsto figure out what really excites you.

- Learning opportunities with courses and product conferences.