Datamark - Specialist - Quality Assurance

About the job

Position Overview:

- The Quality Assurance Specialist assists in the provision of consistent quality auditing services through the monitoring of the back office workforce.

- This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring performance.

For back office services, the Quality Assurance Specialist will conduct QA evaluation, and analysis and publish the Quality metric performance of the projects/s regularly.

Primary Responsibilities:

- Demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures.

- Monitors data entry performance, working with supervisors to implement improvement plans.

- Prepares quality reports by collecting, analyzing, and summarizing information and trends.

- Prepares and conducts audit work in accordance with acceptable audit standards and plans.

- A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time.

- Prepares organization for formal and informal audits.

- Maintains all records of QA activities, to include QA identified issues.

- Maintains effective working relationships with members of training, quality, and various levels of management.

- Collaborates with Training and Compliance, and other departments, to direct QA issues to appropriate existing channels for investigation and resolution.

- Continuously updates job knowledge by studying trends, developments in interpreter performance standards, and quality assurance in general.

- Participates in periodic calibrations, as well as quarterly center evaluation programs.

- Maintains professional standards and ethical practices inherent to the position.

Minimum Qualifications:

Education Requirement: master's degree or higher in Business or related field preferred

- At least 3 years of experience in Quality with a proven experience in implementing process/quality improvement tools and techniques