Data Miner - Statistics/SAS - BPO

This is an opening with one of the topmost BPO.

Location: Bangalore

Job Description

Overview / Purpose of the Role

The Analytics Consultant will support delivery of projects across Customer service experience which would include projects on IVR, VOCA and Customer Retention.

Activities / Key Tasks

- Analyze and validate that the client’s business objectives are achieved by the agreed business requirements and propose alternatives where appropriate.

- Data manipulation on SAS/SPSS and working on models to ensure delivery is smooth and error free.

- Prepare reports for management and advisory bodies presenting the results of research and analysis.

- Documents business/functional/technical requirements and analytical solutions in a clear and concise manner

- May manage ad hoc data requests and projects relating to their respective client.

- Manage communication with the client and the internal service delivery teams with an objective to agree and finalise the business requirements and the proposed analytical solution.

- Provides assistance to service delivery teams when required to improve operational efficiency and effectiveness

- Any other responsibilities commensurate with the role or as assigned by the analytics manager.

Person Specification

ESSENTIAL CRITERIA

Education

Bachelors degree required

Quantitative Master's Degree Preferred

Experience

- Minimum 3-4 years relevant work experience

- Experience in developing models on customer segmentation, retention, and acquisition. Experience in other statistical techniques like Logistic, Time Series and other regression analysis

Previous work experience within the CRM industry is preferred.

Personal skills

- Ability to use quantitative analysis and statistical/mathematical methods to solve business problems

- Ability to pay attention to detail, strong listening, verbal and written communication skills

- Show well-developed interpersonal, communication and influencing skills.

- Strong sense of accountability and decisiveness in a strong work ethic culture

- Pragmatic problem-solver, forward thinker with independence of thought

Technical skills

- Knowledge of, and ability to perform, quantitative analysis, linear/multiple regression, logistic regression, CHAID modeling, and analysis and historical behavioral analysis

- Working knowledge of data management, including database and spreadsheet applications, with the ability to use moderately complex models or specialized computer applications.

- Working knowledge of tools like Knowledge Seeker, MBPA would be an added advantage

- Exposure to one of statistical tools like SAS, SPSS, R

- Ability to extract and manipulate data from multiple data sources like Oracle and SQL server using SQL.

Other - Flexibility as travel to client sites is required.

Contact Person:
Neelam : 9711151506
Mary :9711151517
Mukesh: 9999982922

E-mail Id:
jobs.mukesh@lakshyahr.co.in