Program Manager - SCM ( Full time MBA from Tier I college ). Mumbai candidates only  This position is responsible to manage the account business with emphasis on driving process excellence across origins to fully meet the client's requirements, whilst ensuring strict adherence to the SOP. Create an environment of innovation and rapid response to client's needs based on a deep awareness of their business from both a tactical and strategic perspective. Adopt company culture and act as a role model for others   Job Responsibilities   - Operation Excellence:   - Complete know-how of account's SOP and working of the various retail/ overseas markets   - Understand the meaning and logic of global KPIs that drive the business   - Driver the performance of each origin team within the region as per global KPIs   - Implement and improve methods of internal checks and balances   - Execute internal audits for operations team and processes at consolidation facilities, and back offices   - Close communication with client and origins to deliver excellent customer service   - Ensure sharing of best practices within the region as well as with other overseas offices   - Provide and evaluate the general direction of business and SLAs through monthly reports, scorecards, dashboards   Relationship Management:   - Maintain and develop good relationship with all clients   - Understand the role and influence of all the key people in the client organisation   - Act as the link between customer and DAMCO teams to engage the relevant people from DAMCO's organization with customer's   - Develop good working relationship with all internal teams to ensure effective working   - Closely communicate with internal and external stake holders to achieve win-win situation   - Arrange regular client meeting to discuss operation improvement and development opportunities   - Build and enhance relationships with the global community in order to keep learning and add value to the organization   Project Management:   - Drive various projects to generate additional revenue or improve customer's supply chain   - Establish and understand the clear expectations from every project and communicate the same to all stakeholders   - Engagement of all parties and take leadership role for the region   - Measure project progress and adjust solutions, analyze project status and room for improvement   - Deliver commercial target for existing business expansion and new business   - Create and maintain global development plans or key account plans periodically for review in local management and global key account management teams.   - Analyze complex supply chain problems. Solve and design suitable sales or improvement presentation to client stakeholders to drive the development of the projects.   - Prepare, design, deliver and present sales presentation and commercial proposals to client stakeholders.   Reporting:  - Manage the global sweeper report to make sure   - Same day solution- and - No PO left behind-.   - Make use of various internal DQ reports to ensure that performance is on track   - Highlight all deviations to the concerned managers and implement corrective actions   - Deliver the vendor compliance/cancellation report to the customer as per agreed timeline.   - Migrate reporting tasks to GSCs if necessary. Manage the migration process to ensure clear demarcation lines in place.   - Develop IT application to automate the process and eliminate manual input to continuously process effectiveness and productivity.   - Key Performance Indicators   - Local feed back as received from the Key A/c Representatives   - Enhance Customer Satisfaction   - Feedback from overseas KAMs, process and service improvements through SOP review   - E2E process review, participating in global projects.   - Global NPS in CSS - New Process improvement initiatives started and implemented per month, with cost and/ or operational benefit to customer and Damco   - Existing Client penetration in addition to activities than those agreed or contracted   - Initiatives to increase share of wallet - LSS, Airfreight, ad-hoc charges, new projects   - Reduce charge backs from MMG   - Increase in volumes compared to budget   - Increase in CFS ratio compared to budget - Global KPI reports/ DQ submitted in management dashboard - Internal / MODS DQ as per global initiatives - Number of POs/ Containers affected on ETA during each contingency on total POs/ containers shipped   Skills Required   - Education: - Masters degree from recognized university.   - Experience: - Minimum 2 years of experience in transportation with experience in supply chain management, logistics or from consulting background.   - Language: - The position requires excellent English in written and verbal communication skills   - Others: - Excellent interpersonal and presentation skills - Passion, initiative and drive to continuously develop and learn - Ability to take a leadership role for teams that are spread across multiple countries - Good understanding of international supply chain   - Be able to work independently, and willing to travel upon business requirements  Problem-solving skills and customer service skills - Ambitious and result oriented self-starter with initiative and strong drive - Skills to manage sensitive customers and personalities   Learning Opportunities   - Exposure to the logistics and management principles of world's largest retailer - Be a part of the discussions with the global leadership teams through various projects - Know of the most innovative solutions that the organisation can offer at a global level - Thorough knowledge of the sourcing patterns, geographies, infrastructure, local rules and regulations for the countries within the region - Presentation and Negotiation skills - Pricing/Commercial knowledge - Key account management skills

Mumbai

DAMCO - Program Manager - SCM - IIM/XLRI/FMS/MDI 

DAMCO - Program Manager - SCM - IIM/XLRI/FMS/MDI  ,Job Description for DAMCO - Program Manager - SCM - IIM/XLRI/FMS/MDI  in Damco in  Mumbai for (1-5) years of experience. Apply Now!

Job Description for DAMCO - Program Manager - SCM - IIM/XLRI/FMS/MDI  in Damco in  Mumbai for (1-5) years of experience. Apply Now!