CygnusPro - Manager - Operations

Responsibilities:

- Take full ownership of a designated area within the supply chain, including project management and cross-functional requests.

- Plan and allocate headcount to ensure efficient team structure and future readiness.

- Oversee and guide a team of Operations Associates to maximize their potential.

- Manage effective communication channels with vendors and customers.

- Handle team escalations and resolve any logistical challenges promptly.

- Set, track, and analyze team performance metrics to drive continuous improvement.

- Ensure that all operational and strategic goals are consistently achieved.

- Conduct regular one-on-one meetings with direct reports to provide feedback and support development.

- Collaborate closely with the Associate Director of Operations for alignment and support.

- Lead initiatives to enhance processes, making the supply chain more resilient and scalable.

Qualifications:

- Master's degree in Business Administration, or a related field.

- 5+ years of experience in operations and supply chain management, with a minimum of 2 years in a managerial role.

- Proven ability to make independent decisions and work autonomously.

- Skilled in negotiating and achieving positive outcomes.

- Strong analytical and organizational skills.

- Excellent verbal, written, and interpersonal communication skills.

Benefits:

- Permanent Work From Home working environment.

- Health insurance.

- Opportunity to work in a great culture