CX Design Lead - BPO/Internet

CX Design Lead

You are Responsible for :

- Identify, create a trajectory to reduce CS pain for any contact/ connect made on the platform.

- Design & execute processes to problem solve customer pain.

- Policy critique with supporting data and also propose solution.

To succeed in this role - you should have the following :

- Design thinking.

- Design to execution mindset.

- Ability to understand new policies and construct and critique the same.

- Customer first mindset.

- Outside in thinking.

- Entrepreneurial mindset with an ability to influence partner function without leverage.

- Looking for only Female Candidates( Internet and BPO Industry Preferred).