Cvent - Vice President/Senior Director - Strategic Projects & PMO

Overview:

- Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500.

- Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

- Our technology brings millions of people together at events around the world.

- In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.

- The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves.

- At Cvent, we value the diverse perspectives that each individual brings.

- Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

- Cvent is seeking a results-oriented, highly analytic, strategic and innovative individual to lead enterprise-wide strategic projects to address corporate priorities and enhance customer experience.

- You will report directly to the SVP, Strategic Projects and PMO.

- You have the talent to engage a wide range of senior stakeholders successfully and build credible relationships with the senior leadership team.

- You have a bias for action and are very comfortable in ambiguity.

- You have an inherent ability to synthesize disparate inputs into actionable frameworks, solutions and ultimate drive to results.

- You will combine financial, data science, management and technical know-how to address these business issues.

- You are a confident and inspirational leader that consistently delivers excellence in work quality.

- You will dive in, hands-on and focus on execution.

- Strategic insight is imperative, but results are what we are after.

- You have deep insight into business operations and have driven strategic initiatives across Sales, Marketing, Client Services, Finance and other Shared Services, preferably in a SaaS or high growth environment.

- You thrive in data analysis, identifying leading benchmarks, influencing senior executives and managing successful workplans to deliver demonstrable change across the enterprise.

- You are passionate about continuous improvement in a fast-paced environment.

- Constantly assessing the status quo, seeing opportunities for improvement, optimization and providing constructive solutions to simplify and accelerate current initiatives and processes.

In This Role, You Will:

- Collaborate with senior leadership to shape customer focused cross-functional priorities focused on operational efficiencies, growth acceleration and global scale

- Determine attractive customers segments, seek to understand customer needs and shape the Go-To-Market motion

- Identify initiatives to delight our customers with the goal of increasing NPS, renewal rates and annual recurring revenue per customer

- Drive important initiatives to completion to achieve target state and results; track, measure and report on progress to executives

- Build and manage a portfolio of strategic projects; formulate, define and prioritize projects based on business needs

- Build workplans and workload to ensure on-time and on-budget completion of projects;

- Maintain a hands-on approach to leading analysis and projects

- Lead, manage and coach junior members of the team; groom them for more responsibility

- Conduct market research to identify benchmarks and leading practices and utilize these practices to improve business operations

- MBA is strongly preferred.

- 15+ years of total work experience is required

- 7-10+ years of strategy or management consulting experience with a top tier firm is strongly preferred