Customer Success Specialist - IT

Roles & Responsibilities :

- Successfully manage renewals with existing clients on a timely basis

- Create opportunities for cross-selling and up-selling on a quarterly basis

- Manage pipeline and ensure quarterly renewal and cross-selling targets are achieve

- Nurture and maintain strong relationship with assigned clients

- Focus on customer retention through a consultative approach

- Conduct periodic review meetings for monitoring various delivery metrics

- Seek testimonials and reviews from clients to further enhance the brand SoftwareSuggest

- Monitor NPS score of clients and proactively work towards achieving desired behnchmark

Requirements:

- Proven experience in customer success, account management, or similar role.

- Strong interpersonal and communication skills.

- Technical aptitude and ability to learn and explain complex products.

- Exceptional problem-solving skills.

- Ability to work independently and also manage the team.

- Perks of Working with Us!

- 5-day Workweek

- Unlimited Paid Leave Policy

- Uncapped Performance-Based Incentives

- Reward & Recognition Programs

- Annual Company Retreats

- Employee Referral Rewards