Customer Success Specialist - B2B SaaS - IIT/IIM

Who You Are & What Makes You Qualified:

- 4+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization

- Deep product management / evangelization experience with the aptitude to learn new products

- Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms will be a PLUS

- Advanced analytical skills with proven competency in Data tools and methodologies, ability to collate, harmonise and visualise data and present the statistical merit in a business case

- Ability to interpret Industry specific trends across different verticals or lines of business

- Able to operate autonomously, engage stakeholders across regions and lead change management

- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight

- Demonstrated passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).

- Direct experience in working with or for social media management software is preferred

- Social media ads certifications or Digital Marketing Certifications preferred

- Bachelor's Degree in technical / engineering disciplines (IITs, NITs or comparable Tier 1 Colleges)

- MBA Degree preferred (IIMs or comparable Tier 1 Colleges)

- Flexibility to work with our customers in North America time zone

- Passion for solving client challenges and commitment to client delight

- Naturally curious, with excellent critical-thinking skills

- Flexibility to adapt with the demands of the business

- Excellent written and verbal communication skills, articulation skills and a compelling executive presence. Multilingual skills (French, German, Spanish, Arabic or others) would be a plus