Customer Success Role - InsurTech

Customer Success - Leading Insurtech Company

The details for the same are as follows:

Company : Leading Insurtech.

Job role : Customer Success.

Location : New Delhi.

Job Description :

- Develop and manage relationships and communications with HR SPOC at client side (CHROs / HR Head / Benefits / other HR team members) for enabling visibility among the on boarded employees of the client.

- Sustain business growth and profitability by maximising value.

- Liaison with the marketing team and facilitating email marketing campaigns being sent to employees (either directly or through HR SPOC).

- Ensure steady participation from employees of the on boarded corporate clients through various engagement activities like webinars, on-premises activities, AMA sessions etc. that would highlight the employee benefits offerings of

- Procure testimonials from the HR leaders and other SPOCs present of existing clients and record success stories of key client employees who have made purchases on

- Provide white glove services to top key management professionals (CXOs / HODs) and HR team members for each existing client and perform a gap analysis to share valued recommendations on their personal insurance portfolio.

- Identify and cross-sell opportunities of corporate insurance products like GMC, GPA, GTL, Corporate ,Fleet, Corporate Travel etc. to existing clients.

- Generate referrals within the HR fraternity from the existing client relationships.

- Analyse customer data to improve customer experience.

- Hold product demonstrations for customers.

- Handle and resolve customer requests and complaints.

- Aid in product design and product development.

- Ensure periodic delivery of reports to HR and host reviews to implement course corrections, if any.

Personal Attributes :

1. Excellent communication, presentation and interpersonal skills.

2. Being comfortable holding conversations with senior client stakeholders (CXOs/HODs) and leverage these discussions to deliver on KRAs.

3. Demonstrate leadership qualities as well as being patient and an active listener.

4. Revenue-generating and goal-oriented to help drive customer value.

5. Ability to work with a cross-team (sales & marketing, support & service, product & IT).

If keen, please share your resume on +919545244598.