Customer Success Manager - Software Solutions

Responsibilities:

- Master Replicon's innovative system for managing customer growth and building strategic relationships

- Stay current with your product knowledge of Replicon's software solutions

- Manages and retains revenue for a territory's install base of accounts. Runs it like an autonomous business.

- Create and deliver reports that details service usage, summarize ROI and value add, highlight new platform components and identify next steps for the named accounts.

- Generates demand for additional products and services within the install base of customers and grows the existing revenue base by selling.

- Maintain net growth by selling and increasing footprint in the existing customer base.

- Works well with customers to maintain high level of customer satisfaction and develop strong relationships

- Ability to encourage/influence customers to extend and/or expand use of Replicon products and services.

Requirements:

- Bachelor's degree in Marketing, Business Management or related discipline

- Proven track record of establishing themselves as a strategic trusted advisor to clients

- Proven experience working with computers and/or software applications

- Very Strong written and verbal presentation/communication skills (ESSENTIAL)

- Self-starter who can own ongoing customer success of large, medium and small customers

- Ability to report and share client's status on a timely/pre-defined interval

- Experience managing strategic customer relationships, preferably to the North American audience

- 2+ years of solution selling work experience.