Customer Success Manager - SaaS Product - EduTech - India & APAC Region

About the Client :

Our client is one the world's leading players in the Education-Technology space. In their Enterprise business they have partnered with large strategic accounts - Fortune-500 companies & Governments to target curated skill development for their employees.

Role :

The role is to manage the accounts in the India and APAC region and to up-sell the product offering of the company. The candidate would own a portfolio of 20+ strategic enterprise accounts and drive engagement with the client sponsors.

The role is based out of Gurgaon and would be responsible for:

- Owning a portfolio of 20+ strategic accounts to the size of $3M in the APAC region

- Building and driving business through up-selling the product offering

- Driving KPIs through engagement with the client sponsors and building customer awareness

- Being the leader of the post-sales process, and working towards up-selling and renewals with the clients

- Achieving high sense of customer satisfaction and with focus on growing the accounts by being the trusted advisor to the engagement partners and sponsors

About the Candidate :

The candidate would report to the Global Head for Account Management and should have/be :

- 10+ years of experience in account management, sales

- Strategic thinking and ability to manage senior stakeholders from the client's side

- Deep understanding of customer dynamics and an entrepreneurial approach to business

- Good experience in managing strategic/global accounts