Customer Success Manager - SaaS

About the role :

- We are looking for an energetic and motivated professional to join our customer success team with previous experience in customer-facing roles. A seasoned professional with experience of 3+ years in the B2B SaaS industry.

Responsibilities:

- Responsible for managing assigned accounts and facilitate new sales of the product in the large enterprise segment in the region

- Responsible for mining of the accounts to identify & materialize upselling & cross selling opportunities to achieve their targets

- Effective Account Management and Customer Relationship - Establish a cordial relationship with the client and optimise customer satisfaction

- Work with cross-functional teams to ensure customers realize their ROI, improve operations, scope new business opportunities and identify areas for strategic growth

- Guide the customer on product capabilities, usage and best practices

- Work with internal Support and Implementation teams to ensure on time resolution of Client's technical issues

- Partner with internal stakeholders and customers to review services, manage escalations and deliver business reviews

- Forecast and execute Booking, Billing and Collection figures

Requirements:

- 5+ years Customer Success experience in B2B SaaS.

- Strong customer engagement skills

- Business analysis, critical thinking, conflict management and problem-solving skills

- Excellent verbal and written communication for influencing and leading customer facing engagements

- Good negotiation and presentation skills.

- Ability to create business cases and articulate business value proposition to the customer

- Drive Product Adoption across different business lines & within the client organization

- Experience as a functional consultant in CRM domain

- Experience in Insurance/ BFSI domain is preferred

- Educational Qualification: B.E./B.Tech /MBA

Perks:

- Be part of a rapidly growing InsurTech market leader in the exciting world of AI and automation

- Generous Stock-Options to ensure retirement when the company wins this industry

- Deal linked incentives to translate your efforts into material benefits