Customer Success Manager - SaaS

Customer Success Manager

Must have:

- B.Tech degree

- 3 - 5 years experience (SAAS Experience is must)

- B2B Customer handling experience preferred.

- Stakeholder Management is a must

- Super strong communication - Verbal and written

- Strong analytical thinking | Problem solving skills

Role Description:

- You make our customers successful on the platform through ideas and interventions that help them do more jobs, faster and smarter.

- You nurture strong relationships with customer stakeholders, you identify opportunities to bring more Jobs on the platform, you provide operational insights to customers and through a combination of data, strategy, best practices, help them focus on business growth.

- You review the relationship progress periodically with customer stakeholders and course correct expectations for a win-win partnership.

- Your success measures in this role include customer retention, revenue growth, customer NPS and the strength of company-customer relationships.

- Deep product knowledge and happy relationships internally shall be key to your success.

Skill sets:

- Top notch customer orientation (past experience, presentation, intent and engagement)

- Ability to write well (emails, concept notes, proposals)

- Strong business acumen

- Outstanding research and problem solving skills

- Past consulting experience, preferred- A degree in technology with accolades