Customer Success Manager - SaaS

Company Description:

- Globex Digital is a pioneer in IT Services & Consulting, providing staffing solutions for the GCC, Semiconductor sectors, AI, Project-based Hiring, and Recruitment Process Outsourcing (RPO).

- As a Nasscom Certified Partner and an OEM Partner for Microsoft, Globex Digital leverages its extensive hiring and placement experience to connect businesses with the right talent.

Job Description:

- A Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

- Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us.

- You will also work closely with your Team Lead and other employees to ensure customer questions and concerns are addressed in a timely manner.

- Experience in B2B Sales and Saas industry would be a plus.

Responsibilities:

- Establish clear client retention goals.

- Process milestones for the clients and employees to work toward.

- Assist customers with setting up and navigating programs or software.

- Promote the value of the product.

- Create Success Plans and Work accordingly with the clients.

- Build Relationship with the customers to conduct more Strategic discussion to improve usage of our product.

- Upsell services and products with the brand image.

- Promote value through customer experience.

- Assist in creating training courses and educational materials.

- Review customer complaints and concerns and seek to improve the customer experience.

Requirements and skills.

- Proven 4+ years of work experience as a Customer Success Manager or similar role.

- Experience working with brand image and promoting value through customer experience.

- Exceptional ability to communicate and foster positive business relationships.

- Technical skills required, as they relate to the use of the product or service.

- Accountability and personal organization are essential.

- Experience in managing a diverse group and training each according to company standards.

- A communications or marketing degree is preferred.