Customer Success Manager/Key Account Manager - SaaS

What You will do :

- Alerting the sales team to opportunities for further sales within key clients

- Generate sales among client accounts, including up-selling and cross-selling

- Operates as the point of contact for assigned customers

- Makes sure clients receive requested Signzy products and services in a timely fashion

- Conducting business reviews to ensure clients are satisfied with Signzy products and services

- Communicates client needs and demands to senior management

- Keep records of client transactions and forecasts and tracks client account metrics

- Manage projects within client relationships, working to carry out client goals while meeting company goals

- Coordinate with internal cross-functional teams to ensure consistent service to multiple clients concurrently, often meeting deadlines

- Study competition to find new ways to retain customers

Scope and impact :

- Product and service consultant for clients

- Working with multiple Business Units

- Brings together and collaborates with cross-functional teams and execute new additions and high-impact transformational initiatives

What we are Looking For :

- Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment.

- Excellent communication and negotiation skills

- Ability to work well with a team

- A customer-oriented attitude that drives results & achieves high levels of customer satisfaction

- Proactive problem prevention and issue resolution ability.

- Communicates effectively-tailored messages appropriately to various stakeholders

Experience - 2-3 years of experience in a client-facing or an Account Management role SAAS based company only