Customer Success Manager - IT

Customer Success Manager

- Develop understanding of Digital Media line of products and lead with value-led conversations with customers for these solutions.

- Create a value-based relationship with new & existing North American SMB customers.

- Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.

- Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.

- Research customer contracts and purchasing history in various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account

- Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.

- Collaborate with Solution Specialists to maximize footprint of growing Solution streams.

- Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions