Customer Success Manager - Internet/IT

Customer Success Manager

As a Customer Success Manager, you will play a key role in building a scalable and velocity driven world class customer success function in the Enterprise Solutions Business Unit

What do we expect from you :

- 2+ years of professional experience.

- 1+ years of good track record of working with a high velocity Customer Success team.

- Good experience in SaaS/ Software product domain

- Strong collaboration and interpersonal skills that delight customers and inspire fellow team members.

- Ability to effectively interact with customers of various sizes from a wide variety of sectors

Ability to use automation tools as part of the customer success life cycle.

- Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment.

- Excellent communication and negotiation skills.

- Ability to work well with teams.

- A customer-oriented attitude who drives results and achieves high levels of customer satisfaction.

- Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem solving and planning.

Roles & Responsibilities :

- Account servicing, task prioritizing and taking effective measures to work on roadblocks if any.

- Responsible for building and nurturing relations with customers, key personnel within customer companies post sales cycle.

- Help customers on-board seamlessly on company's enterprise product with complete process compliance.

- Develop and maintains customer relationships, ensuring that all assigned customer accounts are obtaining value and being responsible for customer satisfaction.

- Good at understanding product feedback from customers and working with the product team for evaluation and action.