Customer Success Manager - Education/Training

We have an urgent opening with one of our client for Customer Success Manager Profile.

Customer Success Manager

Location: Bangalore , India

Job Objective: Client Management in the given state/territory

Responsibilities:

- Managing product training, support for end user and driving product usage (for around 20 clients).

- Support would be mainly on-field in terms of training, product functioning, tracking usage and briefing clients on new features.

- Drive audit for reports, basic trouble shooting, maintain client relation and upsell.

- Work with Client Engagement Head for client interaction, training, product usage and escalation.

- Provide additional support based on the client feedback and best practices.

Education and Experience:

- Overall 3 to 8 years of similar experience (experience of education/training industry will be preferred).

- Post Graduate from a premier institution

Key Requirements:

- Excellent communication skills, both written and verbal

- Self-Motivated and Initiative taker

- Visible achievements and high performer

- Basic technical knowledge

Compensation: Industry leading compensation

Monika Sinha
9999609553