Customer Success Manager - Banking Domain - IT

Customer Success Manager - Banking domain

Location: Bangalore

Experience: 7 - 10 years

MUST HAVES:

- Customer Success/ Account Manager in the Banking domain is a must

- Candidates with good experience in the BFS segment and managed Public sector banks

Mandatory Skills:

- Sales and Business Development

- Account Farming

- Customer Success

Total Experience:

7 to 10 Years. At least 5 years of Minimum Relevant Experience required.

Job Description :

- As a Customer Success Manager (Enterprise Accounts) you will be responsible to drive new bookings/revenue within designated Enterprise accounts.

- Use a consultative sales approach to identify new opportunities within the existing customer base.

- The CSM will own the quarterly/annual bookings quota for the designated set of accounts & must ensure that he/she consistently achieves/overachieves their bookings quota.

- The primary charter of this role will be to manage relationships with existing large enterprise accounts & identify new business opportunities.-

- Develop strong, strategic relationships with customers to identify and leverage the customers business goals, growth strategies, and profit drivers to deliver the appropriate value proposition/sales solution strategy.

- Articulate the value proposition and competitive positioning for all the products that one will be responsible to sell.

- Conduct planned outbound calls/campaigns to defined target accounts with a focus on positioning new solutions within the designated account base.

- Liaison with Channel and other Enterprise Account Managers (field) by engaging in targeted call campaigns to enable deeper penetration into targeted accounts

- Anticipate and handle objections during the sales process articulating clear and concise responses that position the benefits of the platform-

- Maintain up-to-date knowledge of the competitive positioning of assigned solutions in the marketplace.

- Ensuring daily/week updates of pipeline & provide accurate forecast to the sales leadership team on an ongoing basis.

- Participate in weekly/bi-weekly forecast review meetings with all the stakeholders to review the progress towards revenue and growth goals.