Customer Success Manager - B2B Sales - MediaTech

Customer Success Manager

Location : Mumbai

Industry : With a Global running media Tech (Entertainment Transaction company)

Experience : 2+ years in B2B of sales or account management experience.

- The Customer Success Team works to ensure that relevant companies within the Global video supply chain are present and approachable on company and our clients are able to transact successfully on the platform.

- Onboarding, training, deal support and business development are handled by the Customer Success team.

- As a Customer Success Manager, you'll be managing streaming platforms, studios, distributors and content services companies from 30 countries to enlist and transact on our company Saas based platform. Success Managers work to drive value that leads to expansion, long term commitment and customer satisfaction.

Primary Job Responsibilities :

- Conduct client demonstration sessions designed to enlist the company and to accumulate various company attributes.

- Work collaboratively with the Data team to ensure timely onboarding of the new companies and the accuracy and relevancy of the company information.

- Act as primary Deal desk specialist to help enable and execute successful transactions on the platform.

- Serve as an advocate for your clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption.

- Periodically analyze open proposals on the platform, identify the relevant companies for the jobs and bring them onboard if not listed on company.

Skills and Qualifications :

- Have excellent verbal and written communication skills with a keen eye for detail.

- Have an appreciation for the Global Media and Entertainment Ecosystem and the ability to learn, comprehend, and demonstrate why and how each of our client types engages with our product and our data.

- Have at least two (2) years of sales or account management experience.

- A client first attitude and desire to engage prospective new users for account expansion.

- Comfortable making cold contact with client non-users over phone and email.