Posted By
Posted in
IT & Systems
Job Code
1363427
A fast-growing B2B SaaS based startup is looking for a Customer Success Manager.
This role will require someone who comes with expertise in enhancing customer experience with strong understanding of technical features and capabilities in SaaS market segment.
Please Note - Candidates with prior experience in B2B SaaS will be preferred.
Responsibilities:
- Deliver training to customer stakeholders through face-to-face and online sessions.
- Provide hands-on support to users, especially administrators, ensuring effective platform usage
- Act as a liaison between Product/Engineering teams and customers/channel partners.
- Offer proactive post-purchase client service and support, reporting customer issues to the Product/Engineering team.
- Conduct periodic satisfaction checks with users, actively monitoring product satisfaction.
- Monitor product usage and encourage customers to increase usage where improvement is possible.
To fit the bill:
- 4+ years in Customer Success
- Strong Learning technologies & tools experience
- Project management, planning & prioritisation experience.
- 2+ years of B2B SaaS experience
- MBA Full time preferred
- Ed-tech exposure preferred.
If you think you fit the bill, then do send us a compelling cover letter which mentions impact of your marketing initiatives in a few bullet points along with your preferred location and current CTC. All CVs without this will take longer to process.
Didn’t find the job appropriate? Report this Job
Posted By
Posted in
IT & Systems
Job Code
1363427