Customer Success Manager - B2B SaaS Product Firm - IIM/XLRI/FMS

This is the role you are looking for, if your customer handling reputation precedes you and you are keen on building great client relationships.

Our client is the first unified customer experience management platform for the enterprise, providing services in the form of Social Media Management Software (SMMS) They help the worlds largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Headquartered in New York City with 1,500 employees in 20 offices - its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem.

As a Customer Success Manager, you will be responsible for the depth, breadth and frequency of the customer platform adoption, and its continuous growth

What you will do:

- Ensuring Maximum usage of the platform mapped to business needs.

- Ensuring client renewals and continued adoption of new products and services.

- Establishing a relationship built on trust with every new partner, client Ensuring that every client derives the most value possible from the platform.

- Acting as day-to-day contact for stakeholders and system administrators.

- Providing subject matter expertise on social business practices.

- Working alongside the internal business development teams and product development teams to foster new opportunities within existing business.

- Driving customers to add new licenses, modules and services to their package

Candidate Profile:

What you need to have:

- 2-5 years of experience in enterprise software account management, or digital and social account management at a brand or agency, or client management experience

- Technology and software are your passions

- Excellent written and verbal communication skills

- Ability to work independently and as a member of a team

- Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Foursquare, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)

- Ability to work effectively under deadlines and juggle several assignments simultaneously

- Direct experience in working with or for social media management software is preferred

- Passion for solving client challenges and commitment to client delight

- MBA from top institutes