Customer Success Lead - Education

- As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow

- Customer obsession & talking to customers on a regular basis with great empathy.

- Deliver a 11- customer experience on all touchpoints.

- Manage a time agnostic team aligning with USA time zones.

- Clear decision making in ambiguous situations and enabling a similar culture within the team.

- Partner with product team to enable ground level learnings and ensuring that customer interests are met.

What are we looking for?

- 4 years working in Customer Success or an Account management role; this is a senior-level role.

- Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.

- You are a self-starter that anticipates requests and doesn- t need a lot of oversight.

- You nurture customer relationships and don't view them as transactional emails/calls.