Customer Success & Delivery Manager - Big Data Analytics

Silverpeople is hiring Customer Success & Delivery Manager for big data and analytics startup. The firm was established in April 2011 by IIIT-Bangalore alumni and were also a part of the TLabs(Times Internet - accelerated program) 1st batch. The company is ranked among top 30 emerging tech start-ups in India.

It is an emerging technology company that provides actionable analytics to businesses using publicly available data on the Web. Their technology platform aggregates, organizes and analyzes millions of unstructured data points across multiple data sources and provides access to these insights through dashboards, reports, visualizations and APIs.

To put simply, the company has multiple products related to collecting and analysing publicly available data to help companies make better decisions across industries.

Their in-house product provides Competive Intelligence for eRetailers, brands, and manufacturers.

They are working with all retail and ecommerce clients in India, they have clients in NA, SE Asia and Middle east as well. Some of their clients- Rediff, Indiatimes Shopping, Puma, eBay, Jabong, Paytm, Freecharge.

Position : Customer Success and Delivery Mananger

Reports to : VP Delivery and Customer Success

Location: Bangalore

Job Description:-

What we need-

- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.

- Work with the internal delivery team to ensure delivery quality to exceed client's expectations.

- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.

- Develop, prepare, and nurture customers for testimonials, references and case studies.

- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

- Work to identify and/or develop upsell opportunities.

- Ensure billing and collection of the assigned accounts is under control.

- Advocate customer needs/issues cross-departmentally.

- Manage account escalations.

What we also desire-

- Proven ability to drive continuous value of solutions/products.

- Familiarity working with clients of all sizes.

- Impeccable written and verbal communication skills.

- Detail oriented and analytical.

- Strong team player but still a self-starter.

- Thrives in a multi-tasking environment and can adjust priorities quickly.

Looking for 2+ years of relevant experience in dealing with customers, analytics and technology.

An MBA(from tier 1 and tier 2 college) with quantitative skills. Exp working in big data/retail/ecommerce companies.