Customer Success Associate - IT

Job Role - Customer Success Associate

Experience - 1-2 years

Work Nature - Remote

Responsibilities:-

- Develop and manage the relationship with the partners of the accounts in your portfolio.

- Be responsible for their performance, analysis of their main KPIs and constant growth.

- Conduct regular check-ins & business reviews with your customers to ensure consistent engagement.

- Build and maintain a strong commercial relationship with your customers, ensuring that remains the "go-to" platform for digital ordering in this sector.

- Understand and effectively communicate the company's value proposition, technology offering, process and current partnerships.

- Communicate with Product and Engineering departments to find solutions for any customer bugs that could exist.

- Reporting to customers and proposing different action plans to grow the customer base.

Follow up on churn accounts.

What we are looking for:-

Like any company in hypergrowth, change happens in abundance.

- You'll need to be very adaptable and comfortable with incomplete information and living in the gray.

- At least 1 year of experience in a customer-facing role such as Customer Success, Account Management, Sales, etc.

- Highly organized - ability to build pipelines and track current/ future processes.

- Strong commercial and communication skills.

- You are passionate about changing the traditional and innovating the future - You believe in the benefits of direct ordering and a sustainable FNB industry.

- Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.

- Natural motivator, relationship builder and team player.

- You have an eye for detail and a highly analytical mindset.