Customer Success Associate - IIT/IIM/ISB

Our MNC Client is hiring Customer Success Associate in Multiple Location - Remote

KEY RESPONSIBILITIES

- Offer continuous support for assigned client accounts by driving the consumption of strategic actionable insights and driving high-impact decision making.

- Proactively initiate new project pipeline through additional analysis or research for the client by working closely with the company research team

- Generate new opportunities within existing accounts.

- Manage research projects for clients such as market sizing, pricing analytics, competitive landscape assessment, benchmarking studies and more by coordinating between the client, onsite & research team.

- Identify other strategic areas for revenue within existing client organizations to develop more client relationships.

- Coordinate and lead the entire business development process - introductions, presentations, proposals, and closing.

Position Summary

Required and most valued skills:

- Ability to learn quickly, great relationship building and communication skills, ability to understand and connect problems, desire, and work ethic to grow professionally and personally.

IDEAL EXPERIENCE

- Proven experience in Customer Success and Client Relations.

- Experience in relationship building, reviving dormant accounts, account mapping, upsell & cross-sell within the client accounts.

- Strong Education Pedigree + Consulting Experience + Sales Experience (Trio)

- IIT/IIM or any similar / higher pedigree.

- Experience with marquee consulting firms will be key to drive and sell growth consulting programs across the globe.

- Minimum 3 years of direct sales experience and having grown up the ranks is key to playing this role. Experience in any B2B set-up is preferred; however, operational rigor is key and B2B experience can be optional / exempt for the right profile.

Industry Experience:

- Experience working with high-growth or high-pedigree companies or in a high-octave sales culture. B2B consultative selling with international selling will be preferred however, this is optional.

- Hypergrowth and Business Mindset

- The role requires a leader with a growth and a problem-solving mindset, as well as experience with dynamic, global, and high-growth businesses.