Customer Success Associate - B2B SaaS

Customer Success Associate- B2B Saas

Experience- 2 to 3 years

Location- Delhi

Must have-

Experience in B2B Saas Domain.

Roles and Resposibilities:

- Setting clear client retention goals and developing strategies to achieve them.

- Driving continuous service improvement with the ultimate goal/focus of product adoption and usage growth.

- Gathering feedback from clients, studying other customer success programs, and analysing customer data to identify the best practices.

- Assisting client deliveries & ensuring deadlines are met.

- Identifying upsell opportunities and effectively communicating the added value of additional services or products.

- Focusing on delivering a positive customer experience to enhance the perceived value of the brand.

- Collaborating with internal teams to create & set up demos for clients.

- Proactively addressing client requirements & concerns, aiming to continuously improve the customer experience.