Customer Relationship Manager - Online/Internet

JOB REQUIREMENTS

- Candidate should have 4 - 10 years of work experience in the area of Customer Relations.

- Candidate should have a good academic record throughout his/her academic career.

- Candidate should be a graduate from premiere institutions.

- Candidates with MBA degree will be preferred.

- Candidate should possess good communication skills (both oral and written) in English, Hindi & Bengali.

ESSENTIAL ROLES &RESPONSIBILITIES:

- To plan and execute brand building initiatives to enhance Company's profile both in various media (electronic, print, social networking sites etc.).

- To handle response of customer queries in all types of digital media.

- To address consumer expectations and grievances mainly through social networking sites.

- To prepare creatives, award applications, presentations, write-ups, handbooks and booklets for various forums, institutional bodies, events etc.

- To look after end-to-end activities related to various Customer Relations events.

- To ensure promotion of various services rolled-out by the Company mainly through digital media.

- To ensure regular updation of the Company website.

- To arrange for collection of feedback from customers at various platforms, analyse it and prepare reports.

- To co-ordinate and conduct various types of consumer surveys and ensure end to end completion and implementation.

- To liaison with high end consumer segment, VIP consumers, opinion makers of the society and various government bodies.