Customer Relationship Manager - Customer Service - BFS

He/She will be responsible for managing relationships with existing clients and ensuring a superior customer experience, which will result in cross-selling and up-selling the organization's products. The successful candidate will be a self-motivated individual who can work under dynamic conditions and foster relationships with a diverse customer group.

Key Responsibilities :

- Responsible for achieving quarterly & annual sales targets in the assigned regions.

- Building and developing key account plans

- Understand business strategies and plans of our customer.

- Identify opportunities for cross sell and up sell.

- Manage renewals of annual contracts

- Grow the overall business with existing clients.

- Sell assigned products or services to identified key accounts.

- Other related duties assigned as needed.

Qualifications:

- Should be Graduate; MBA preferred with minimum 8 years experience in banking or insurance customer services or software solutions Sales from banking, insurance or NBFC's and should know local languages.

- Possess Functional and Technical knowledge of P&C Core Solutions

- Outstanding written and verbal communication skills in regional language and English

- Have a consultative sale approach.

- Good presentation skills

- Strong analytical and problem-solving skills

- Ability to handle multiple priorities and work under stress.

- Self-Driven and motivated

- Ability to thrive in an entrepreneurial and dynamic environment and working with a team.