Customer Operations Analyst - SaaS

Note: MUST HAVEFinance, Data Analysis, Advanced Excel, and Fluent Communication.

Job Description:.

- Ensure an optimal customer experience by owning and executing critical processes related to customer onboarding, consent management, vehicle enrollment, and troubleshooting.

- Execute the monthly customer invoicing responsibilities with an exceptionally high level of accuracy, consistently, and in a timely fashion, in collaboration with Sales, Customer Success, Data Science, Accounting, and additional teams.

- Execute the monthly automotive OEM partner billing review responsibilities with an exceptionally high level of accuracy, consistently, and in a timely fashion.

- Create and improve reports to help measure important metrics related to customer growth, customer success, and partner costs, in collaboration with Customer Success and Data Science teams.

- Proactively identify opportunities to achieve better outcomes across all areas of responsibilities at Motorq through documentation (e. , Standard Operating Procedures), tools, and process improvements.

- 4+ years of experience in SaaS technical customer support, customer accounting, or invoicing roles.

- Flexible to work in a dynamic work environment as per organisational requirements, including some overlap with US business hours, to ensure seamless customer support.

- Basic knowledge of accounting and invoicing processes is preferred.

- Intermediate knowledge of technical applications, APIs, SQL, etc.

- Excited about working in a fast-paced, dream-big, collaborative, and open environment.