Customer Onboarding Manager - Technology

A Day in your Life

- Build Account relationships by championing Customer Advocacy to increase our penetration in the Account & nurture overall Account Health

- Educate customers about the industry, technical and product knowledge through presentations

- Manage Account Nurturing by discovering and evangelizing new use cases for the customer through strategic value-based selling, business case definition, ROI analysis, cross-channel references and Competition landscape

- Accelerating Customer Adoption through use of implementation templates, defining & executing a tight delivery process

- Understand & shape customer requirements that maximize customer value using product configuration on the Vymo Platform.

- Accelerating Customer Adoption through use of implementation templates, defining & executing a tight delivery process

- Build consensus with the Engineering team on the customer deliverables.

- Balance "customer satisfaction" &" user delight" metrics with "time go-live and deliver" and showcase quality customer testimonials

- Maintain High NPS/CSAT score for the portfolio of insurance clients/ Banking and Financial Services

- Customer retention - less than 10% attrition in monthly recurring revenue across the portfolio

- Customer advocacy - references, testimonials, referrals from insurance clients

- Managed B2B enterprise relationships - 2nd Priority - B2B - SME

- Ensure required follow-ups and service for a high NPS/CSAT Score.

- Conduct Quarterly Business Reviews with the client and Vymo leadership in attendance, to discuss key insights from analysis, winning behaviors of users and business impact and way forward

- Owning the Program management with the entire Vymo account team - Project Managers, Pre Sales, Account Executive, Support and Delivery teams to ensure that the open issues, bugs, custom requests raised by your clients are delivered within agreed TATs.

- Introduce new product features launched by Vymo on a periodic basis to your clients and generate awareness and interest amongst them to adopt these new features.

What you would have done

- Have the industry experience of 8+ Yrs of Pre Sales OR Implementation consulting. You have years of customer-facing B2B Enterprise software experience, ideally in a Account Management, Sales, Customer Success, Program Management, or Consulting role

- Knowledge of BFSI Industry - Must

- Have an educational background of Engineering and related disciplines (BCA).

- Have internal (Engineering) and external stakeholder management (executive stakeholders )

- Have Functional product know-how of Enterprise-grade Workflow, CRM and AI systems

- Have deep expertise and Solution engineering capabilities like delivering great product demonstration, responding to RFI/RFP's, project scoping & creating SOWs