Customer & Marketing Analytics Manager

CUSTOMER & MARKETING ANALYTIC MANAGER

POSITION: Customer & Marketing Analytics MANAGER

EXPERIENCE : 6-10 YEARS

LOCATION: BANGALORE

ROLES & RESPONSIBILITY:

- Ability to understand business needs and apply analytical concepts to provide business solutions.

- Establish and grow relationships with clients to grow the Customer and Marketing analytics practice within business services

- Grow and manage projects that provide Customer & Marketing analytics support to specific clients through analytical techniques.

- Oversee execution and delivery of key project milestones.

- Accountable for clear requirements documentation, analysis/development plans, project consulting and troubleshooting, the on time delivery of projects, timely communication to clients, and quality of project deliverables.

- Project management tasks include (but are not limited to): defining project scope, assisting with requirements collection, providing analysis/development plans, working closely with the client both onshore and offshore during execution of project, and ensuring on-time delivery of and quality of projects.

- Establish and maintain clear communication between the client and the team regarding project scope, timelines, issue resolution, and deliverables.

- Manage the progress and prioritization of multiple projects

Essential Criteria

- Overall 6-10 years of analytics experience in the Customer and Marketing domain with knowledge of relevant tools

- An MBA from a reputed institute or an Engineer with exceptional work experience/Masters in a quantitative discipline (Statistics, Econometrics, Economics, Mathematics, Operations Research

- Strong experience in analytics including segmentation, modeling, regression, forecasting etc.

- Exposure in working directly with clients to conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope

- Excellent communications skills with respect to translating business needs into a mathematical/data analysis approach and translating analysis results back into business terms.

- Ability to synthesize and clearly communicate highly complex findings that focus on the critical issues and provide actionable opportunities. Demonstrated outstanding critical thinking skills.

- Ability to work in a cross cultural environment

- Proven capability to lead team members, including personal development, training and work direction

Unique Knowledge & Skills:

- 2-3 year’s experience in utilizing statistical tools (e.g., SAS, SPSS, SQL) in the Customer and Marketing domain

- Prior Consulting experience/ Exp. in an Analytics Solution role/ Exp. In Customer Facing projects

DOMAIN: Experience in Retail is must

Contact - aprraj@hotmail.com