Customer Manager/Key Accounts Manager - Education

Job Profile:

End-to-End Customer Life cycle Management of the school from the time of acquisition to retention over the years

- Own and nurture relationship with the school management (owners, trustee)

- Drive revenue through upsell and cross-sell products and services

- Use data and metrics to review program academic implementation quality and customer satisfaction

- Work closely with the academic and delivery team to identify and resolve academic, relationship, commercial issues

Candidate's Profile:

- 26-28 years old and MBA from Tier II institute

- Have done Customer facing role (B2B) with retention and revenue responsibility preferably in key account roles at least for two years in one company

- Data Handling ability (Familiarity with Excel)

- Some academic inclination (ability to learn new things)

- Team management experience will be preferable but not necessary

Key Attributes:

- High drive but not aggressive pushy sales

- Willingness to relocate and travel extensively

- High intellect

- Handled customers in an emergency situations (unhappy customers)