Customer Journey Role - Mobile Platform - Bank

Customer Journey - Mobile Platform for a leading Bank

- Lead the mapping, implementation and roll out for customer journeys.

- Work with relevant teams to jointly develop and own business and operational metrics for the selected customer journeys

- Run design thinking sessions, review current customer journeys and re-define them to be industry leading "Best In Class" journeys

- Outline the required portfolio of initiatives to achieve Best in Class customer journeys

- Coordinate with cross functional teams to ensure effective implementation and roll out of initiatives

- Manage team of agile experts and run daily scrum calls to track and deliver the initiatives

- Monitor progress for all the initiatives and anchor daily/ weekly cadence with working team and reviews with leadership and providing regular updates to senior management