Customer Experience Strategy Leader - Financial Services

- To make sense of data and plug gaps in customer journeys. Be the voice of customer in designing new customer journeys, across product, sales, and service

- Outcome - High degree of customer satisfaction and advocacy. Low reach-outs to customer support team

SKill set:

- Data gathering and analysis - Make sense of data across, CRM, social media, and app feedbacks

- Extreme customer centricity. Passionately represent customer issues in all forums

- Able to influence decision without authority. Ready to work in high ambiguity.

- Stakeholder management and customer evangelism

Experience:

- Prior experience of working in Customer Expereince Design and Strategy OR

- Experience working in Management/Strategy Consulting OR Experience in Growth or Program Management Roles