- To make sense of data and plug gaps in customer journeys. Be the voice of customer in designing new customer journeys, across product, sales, and service
- Outcome - High degree of customer satisfaction and advocacy. Low reach-outs to customer support team
SKill set:
- Data gathering and analysis - Make sense of data across, CRM, social media, and app feedbacks
- Extreme customer centricity. Passionately represent customer issues in all forums
- Able to influence decision without authority. Ready to work in high ambiguity.
- Stakeholder management and customer evangelism
Experience:
- Prior experience of working in Customer Expereince Design and Strategy OR
- Experience working in Management/Strategy Consulting OR Experience in Growth or Program Management Roles
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