Customer Experience Manager - Retail

Customer Experience Manager with leading lifestyle brand

Exp : 5-9 years

CTC : 8-14 LPA

Location : Bangalore

Skill:

- Exp in designing and implementing of customer experience plans

- Identifying their needs and expectations

- Develop metric and measurement techniques to know the customer satisfactions

- Identify opportunities to building customer loyalty.

- Advise management on key issues, trends and customer service needs.

- Champion the customer through all our customer journeys

- Exposure Customer Relations Management / Customer Care

- Target industries - Any Retail Sector, Hospitality

Asha