Customer Experience Manager - Product company - Mumbai Customer Experience Manager This role involves managing customer experience including but not limited to managing the customer support function. Key responsibilities : - Oversee the hiring, orienting, and training of an organizations customer experience team - Define and implement standards/procedures for ensuring the optimal customer experience - Conduct surveys to gather information on customer opinion of rendered services - Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries - Supervise the activities of the customer experience team to ensure their interaction with customers reflect positively on the company - Liaise with the production and creative departments to ensure delivery of high-quality products and services - Establish communication mediums through which customers can readily contact a company and vice versa - Oversee the restructuring of an organization into a customer-focused establishment - Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service - Prepare and manage annual budgets in achieving set objectives and goals - Conduct studies and research to discover new techniques necessary for improving customer experience - Organize training programs for customer experience representatives in order to update their job - Knowledge and enhance their skills - Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations - Attend seminars, workshops, and conferences to improve on existing job knowledge. Qualification : - Excellent interpersonal and communication skills - At least 3 years of experience as a leader in handling customer support for complex products - Knowledge of various tools and software that can be used for better operational efficiency and customer experience - Ability to adapt, build teams, and work in a dynamic start-up environment.

Mumbai

Customer Experience Manager - Product Firm 

Customer Experience Manager - Product Firm  ,Job Description for Customer Experience Manager - Product Firm  in Sutra Services Pvt Ltd in  Mumbai for (3-10) years of experience. Apply Now!

Job Description for Customer Experience Manager - Product Firm  in Sutra Services Pvt Ltd in  Mumbai for (3-10) years of experience. Apply Now!